Towards Crowd-based Customer Service: A Mixed-initiative Tool for Managing Q&A Sites

TitleTowards Crowd-based Customer Service: A Mixed-initiative Tool for Managing Q&A Sites
Publication TypeConference Paper
Year of Publication2014
AuthorsPiccardi, T, Convertino, G, Zancanaro, M, Wang, J, Archambeau, C
Conference NameProceedings of the 32Nd Annual ACM Conference on Human Factors in Computing Systems
PublisherACM
Conference LocationNew York, NY, USA
ISBN Number978-1-4503-2473-1
Keywordsa, crowdsourcing, customer care, mixed initiative, q&\#38
URLhttp://doi.acm.org/10.1145/2556288.2557202
DOI10.1145/2556288.2557202