TY - CONF T1 - Towards Crowd-based Customer Service: A Mixed-initiative Tool for Managing Q&A Sites T2 - Proceedings of the 32Nd Annual ACM Conference on Human Factors in Computing Systems Y1 - 2014 A1 - Piccardi, Tiziano A1 - Convertino, Gregorio A1 - Zancanaro, Massimo A1 - Wang, Ji A1 - Archambeau, Cedric KW - a KW - crowdsourcing KW - customer care KW - mixed initiative KW - q&\#38 JF - Proceedings of the 32Nd Annual ACM Conference on Human Factors in Computing Systems T3 - CHI '14 PB - ACM CY - New York, NY, USA SN - 978-1-4503-2473-1 UR - http://doi.acm.org/10.1145/2556288.2557202 ER -